The Challenge
GB Group LLC was faced with a subrogation claim from a well respected insurance company for repairs and towing of severely damaged cargo. The other insurer had paid substantial fees for towing, as the load was classified as overweight and oversized. These towing fees constituted half of the entire subrogation claim. Our adjuster, however, sensed that something wasn’t adding up and decided to meticulously review all the evidence at hand.
Our Approach
Our adjuster was not content with simply reviewing documents; they knew that industry expertise was crucial in this case. Thus, they reached out to industry experts to gain deeper insights into standard practices and market rates for towing oversized and overweight cargo.
This multi-faceted approach provided our adjuster with a broader perspective and knowledge base to analyze the claim more effectively.
The Breakthrough
Through careful analysis and expert consultation, it was discovered that the other insurer had paid for substantially inflated towing charges. The charges were more than double the market rates and included unnecessary detours and empty miles that were not required for the load.
Armed with this critical information, our adjuster approached the claim with a focus on the discrepancy between the charges paid by the other insurer and what would be considered fair market rates.
The Result
As a result of the adjuster’s diligence, expertise, and thorough investigation, GB Group LLC was able to settle the claim for the fair amount to repair the cargo and 20 cents on the dollar for the towing charges.
While the other insurance company had to absorb a loss due to their initial overpayment, their adjuster openly praised GB Group LLC for its exceptional work. The recognition for going beyond standard procedures was a testament to our commitment to fairness and thoroughness in claims handling.
This case highlights GB Group LLC’s dedication to safeguarding clients’ interests through rigorous scrutiny and leveraging industry expertise to achieve fair settlements.
GB Group LLC’s culture of integrity and thoroughness ensures that each claim is examined under a lens of fairness and industry standards, achieving outcomes that uphold our reputation for excellence.