At GB Group, LLC (“we,” “us,” “our”), we prioritize your privacy and are committed to safeguarding the personal information you provide. This Privacy Policy explains how we collect, use, and protect your information, including specific provisions related to SMS communications.

Owner and Data Controller

GB Group, LLC
PO BOX 51414
Philadelphia, PA 19115

Toll Free: 800-730-0373
Email: support@gbgroupllc.com

Types of Data Collected

We collect and process various types of personal data, either directly provided by you or automatically collected during your interaction with our website and services. This may include:

  • Identifiers such as your name, email address, phone number, and physical address.
  • Usage data, including IP address, session statistics, and device information.
  • All pertinent information required for claim submissions or inquiries about claim statuses, including data directly related to claims.
  • Information related to SMS communications, such as consent status and phone numbers (used solely for SMS purposes and not shared with third parties).

Complete details about each type of personal data collected are available in this Privacy Policy or provided prior to data collection.

Mandatory Data: Some data are necessary for the provision of our services. Failure to provide this data may prevent us from fulfilling your requests. If certain data are optional, this will be clearly stated.

SMS Communications

If you consent to receive SMS communications from us, we collect and use your phone number solely for the purposes outlined below:

  • Consent for SMS Communication: By providing your phone number and opting in, you consent to receive text messages from GB Group, LLC.
  • Types of SMS Communications:
    • Clients and Guests: Updates regarding your claim, claim status, or other relevant information.
    • Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.
  • Opt-In Method: You may opt-in to receive SMS messages from GB Group, LLC in the following ways:
    • Verbally, during a conversation
    • By submitting an online form
  • Opt-Out Method:
    • You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  • Data Sharing and SMS Consent: 
    • Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.
  • Standard Messaging Disclosures:
    • Message and data rates may apply.
    • Message frequency will vary.
    • You can opt out at any time by texting “STOP.”
    • For assistance, text “HELP”.

Mode and Place of Data Processing

Methods of Processing: We implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or alteration of your personal data. Processing is conducted using secure systems and is strictly aligned with the purposes outlined in this Privacy Policy.

Place: Data processing occurs at our operating offices and other locations where parties involved in the processing are situated. Depending on your location, data transfers may involve moving your data to a jurisdiction outside your own.

Retention Time: Personal data are retained as long as necessary to fulfill the purposes for which they were collected or to comply with legal obligations. Data may also be retained longer based on user consent or applicable laws.

Purposes of Data Processing

Your data is collected and processed to:

  • Provide our services and fulfill your requests.
  • Comply with legal obligations.
  • Protect our rights and interests.
  • Detect and prevent fraudulent or malicious activities.

We do not sell your information to others for marketing purposes. We do not disclose the personal information of persons who have ceased to be our clients.

For detailed information on processing for specific purposes, please refer to the relevant sections below.

Your Privacy Rights Under US State Laws

Under applicable US state laws, you may exercise certain rights regarding your personal information, including:

  • Right to Access: You may request confirmation on whether we are processing your personal information and access that information.
  • Right to Correct: You can request that we correct any inaccuracies in the personal information we hold about you.
  • Right to Delete: You may ask us to delete your personal information, subject to certain exceptions.
  • Right to Data Portability: You can request a copy of your personal information in a portable format for easy transfer to another entity, if technically feasible.
  • Right to Opt Out of Sale: You can opt out of the sale of your personal information. Please note that we do not sell your personal information.
  • Right to Non-Discrimination: Exercising your privacy rights will not result in any discrimination or different treatment.

How to Exercise Your Privacy Rights

To exercise the above rights, please contact us using the details provided in this Privacy Policy. We will process your request after verifying your identity to ensure the security of your personal information.

We do not require you to create an account to submit a request. Any personal information collected during the verification process will only be used for that purpose and will not be retained longer than necessary or used for unrelated purposes.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

For any questions or concerns about this Privacy Policy, please contact:

GB Group, LLC
PO BOX 51414
Philadelphia, PA 19115

Toll Free: 800-730-0373
Email: support@gbgroupllc.com